Q:  What are the typical response times for support calls?
A:  A support representative is available and will respond to your needs within four hours. Typical responses to support requests occur within one hour.

Q: Why should I pay to use a product such as this when other web sites provide similar services free of charge?
A:  Support!  If other sites provide similar services at no cost to you, be sure that your organization can get the needed support within a reasonable amount of time.  Free use of a site may not be a benefit if you cannot get the support you need.  Additionally, be sure to question the security and privacy policies of an application service provider who does not charge a fee to store your private information!

Q:  Can IssueTech.com provide my organization with regular extracts of my data?
A:  At your request, we can send a monthly file containing your organization's data in a comma-delimited or Microsoft Excel format.

Q:  Is a contract required to use IssueTech.com?
A:  Absolutely not!  If you're not satisfied with our product or services, you can cancel your subscription and you will not be billed past the current billing period.  This makes using IssueTech.com risk free!

Q:  Is my organization's information made available or shared with other parties?
A:  Under no circumstances will IssueTech.com provide your information to ANY third parties!  Your data is exactly that... YOUR data!