Features Numerous, Higly Customizable Tools For Web Based Project Management, Issue and Bug Tracking

IssueTech.com provides the most comprehensive set of features of any web based issue tracking system. Hover your mouse over any of the included features shown below for more details.

Features

Your data is backed up regularly to assure data integrity. We make backup copies of the database daily and store them off site. In the unlikely event our web site is down for any extended time, your most current issues information can still be easily restored and made available on another host.

Your information is fully secured and will not be sold, shared, or distributed to any external third party. Your data is valuable and confidential information and is treated that way. Your information is maintained only on our host web site and will never be available to anyone other than whom you designate.

Your key issues become more organized, consistent and readily accessible. Here is undoubtedly the primary reason you need this service! Rather than having important project or other information relegated to notes, chance telephone or personal communications, or ‘buried’ with other project related paperwork, your organization’s issues are ‘front and center’. Whether those issues pertain to a specific project activity – or anything that needs doing – they can be entered, updated, accessed displayed and summarized quickly and easily with a minimum of keyboard entry and/or mouse clicks.

After configuring your account to fit your organization's needs, the system is easy to use and administer. This system was designed so that any team member, even those who may not be as comfortable with web-based applications, can use it easily and intuitively, with little or no training. All of the pages provide instructions where it may be needed, and the navigation and links between them is very straightforward.

Search for an issue or group of issues based on your criteria. Two levels of search capability are built into the system so that any team member can easily find any issue(s). A simple Search tool allows you to search for one or more issues by number or via a word or group of words which are in the title or description. A more Advanced Search tool allows the creation of more complex queries with unlimited filters, for a rapid on-demand search of the issues database. In either case, a list of the issue(s) meeting the search criteria are displayed with links to their detail information.

You can enter and change as much information or notes per issue as you need, at no additional charge. With up to five (5) different variable length text fields available to you for any issue, you are not limited in any way as to the amount of information you can maintain per issue.

A complete history of every issue is available for display at any time, so that any user can see when it was created, by whom, when it was subsequently modified or re-assigned, and its current status.

Any user can attach (upload) any kind of associated digital file or electronic documents to any issue at any time while the issue is open, and then retrieve (download) those file as needed.

Team members can easily track any item, project task, defect, enhancement, etc., your organization needs to keep tabs on, from initial entry to final completion. With automatic e-mail notification and the ability to tap into your issues database at any time, whether by viewing (or changing) a specific issue or displaying some or all of them via reports, your users can be confident of having the most current information. The number of days an issue remains in a non Closed status can be viewed in the issue details or included as a column in any report. Finally, users have the option to print details for a single issue, so they have a hard copy record to work with.

Create as many user accounts as you need, at no additional charge. Your monthly charge is based only on the number of issues you need to keep track of, so you can add any actual or potential participant to a project or activity (as a user) and then encourage them to share and access the most current issue information. Since you define who those participants are, they do not need to be limited to your organization. Any customer, member, vendor, subscriber, stockholder, contractor, contributor, etc., who can access the web and may need to add or view issues can be allowed to do that. You can view or print information about users by name, or by the Group he or she is a member of.

Issues can be entered, shared, viewed and updated by designated users wherever they access the web. Take advantage of the power of the world wide web to extend the reach of your activities and information to whomever can contribute to it or use it. This affords you the opportunity to easily and inexpensively extend and manage your project ‘team’ to participants whom you could not have considered before. You can optionally group your users into defined teams and grant or deny access to any report for any user or team of users.

Team members are notified with the initial and all subsequent issue assignments. This facilitates workflow automation. When a new issue is created, the user to whom it is assigned (if any) is notified via e-mail with all pertinent information about the issue. Subsequently, for as long as the issue remains open, any re-assignment of the issue to another team member triggers an e-mail notification. In addition, the team member creating or changing an assignment can identify other team members, or an entire team, to copy on the e-mail and each copied user will also receive an e-mail. Optionally, an additional message can be attached to any automatically triggered e-mail. Finally, after creating a new issue, the submitter can optionally choose to be notified of any subsequent modification to that issue via automatic e-mail. These feature give the administrator or project manager full confidence that all team members who have a need to know will stay current on all issues.

Create and configure an unlimited number of reports, with selectable fields, selectable filter conditions, and selectable sort orders. In many organizations, administrators, managers, team members or users may want to see issue information in different ways, containing different columns, with different column headings, in different sequences, and with different logical groupings – and may also want to change some or all of these parameters the next time that information is displayed. This complete flexibility is available not only to you but to each of your users. Each report may also be designated as Private (available for display only by its designer) or Public (available for display to any registered user). Data in any report can be sorted or filtered to fit the report designer's specific needs. Special tools are available to filter calendar information for any number of date comparisons and report on them. Any report can be viewed, printed or exported to an Excel spreadsheet.

You select the values in all drop-down lists, and change them as necessary. For each of the user-selectable list items you decide to track for each issue, you determine the value for each element in the list, and the number of values. So if you selected the Location field, for example, you might want to insert into the list for that field all of the potential locations where there are people (team members, employees, customers, suppliers, etc.) to whom you may want to give access so they can enter or view specific issue information. Or, you may want the list to include all your office locations.

You determine the information your organization needs to enter and view for each issue. After a handful of required items such as the issue number, title, and description, you can select which other data is appropriate for your tracking needs from a list of over 30 suggested fields. You can even optionally customize the names of your selected fields to reflect your organization's terminology. These include information organized in user-selectable lists, unlimited size text entry, and up to ten (10) different dates you wish to keep track of or report on.